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HealthVerity
Director Engagement Services
7 days ago | 55 views | Be the first one to apply

Director Engagement Services

Full-time
Philippines
Per year
$150,000 To $190,000

About the company

HealthVerity synchronizes transformational technologies with the nation’s largest healthcare and consumer data ecosystem to power previously unattainable outcomes and fundamentally advance the science. We offer a comprehensive, yet flexible approach, based on the foundational elements of Identity, Privacy, Governance and Exchange (IPGE), that synchronizes unparalleled Identity management with built-in Privacy compliance and Governance, providing the ability to discover and Exchange a near limitless combination of data at a record pace. Together with our partners in life sciences, government and insurance, we are Synchronizing the Science. To learn more about HealthVerity, visit healthverity.com.

Job Summary

What you will do

📍Guide and support the Engagement Services team to ensure projects are delivered on time and accurately, with clear documentation of scopes of work and managed timelines 📍Facilitate stakeholder meetings to address and escalate client issues, bugs, and enhancement requests to engineers for prompt resolution 📍Advocate for ongoing process and product improvements, proactively suggesting growth opportunities to the Smart Contracts team and leadership 📍Collaborate to enhance the capabilities of the Smart Contract Manager product 📍Host quarterly reviews and meticulously document all client meetings using standard templates 📍Continuously refine templates and processes for better efficiency 📍Provide guidance and knowledge transfer to direct reports and team members, fostering a collaborative environment

How success is defined

📍Client Management: Ensure customer satisfaction and clear, effective communication 📍Project Delivery: Complete client projects accurately and on time Issue Resolution: Quickly resolve operational and technical issues 📍Process Improvement: Recommend system enhancements and growth opportunities 📍Task Management: Efficiently handle multiple responsibilities 📍Stakeholder Relations: Maintain strong internal and external relationships 📍Industry Involvement: Participate in events to support business development 📍Team Development: Mentor team members to foster a collaborative environment 📍Product Collaboration: Work with engineering on client requests and enhancements

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