Create New Account
Sign up to continue searching for suitable jobs in Web 3.0

OR
Terms of Use
Already have an account?

Log In to Your Account
Log in to continue searching for suitable jobs in Web 3.0

OR
Donā€™t have an account?
Shakepay
Customer Support Manager
atĀ Shakepay
25 days ago | 215 views | 2 applications

Customer Support Manager

Full-time
Canada

About the company

Shakepay is reimagining financial services to give every Canadian their fair shake, by making it bitcoin-friendly, secure, and rewarding. When Shakepay launched in 2015, it quickly became one of Canadaā€™s fastest-growing financial institutions. Backed by top venture funds having raised $44M+ and trusted by over one million Canadians and counting. People who choose careers at Shakepay are helping shape a future of financial freedom, opportunity, and prosperity for all Canadians.

Job Summary

You will

šŸ“Coach, lead and manager a team of customer support reps. Work on growing, and scaling cs team and cs team processes. šŸ“Collaborate with other teams within the product operations department to ensure cross team processes are clear, efficient and cohesive for all teams. šŸ“Track and coach CS on team metrics, ensure the productivity of reports meets the team goals. šŸ“Work with individual reports on their own personal growth, provide learning opportunities, challenge them with tasks to promote the growth they want for themselves. šŸ“Ensure a 7/5 customer experience at Shakepay šŸ“Facilitate bottom up feedback from your team about points of friction for the customer and opportunities to improve operational efficiency.

Must have

šŸ“1+ years managing a customer support team šŸ“Proven leadership, strategic thinking and decision-making abilities šŸ“Understanding and curiosity of the cryptocurrency space šŸ“Demonstrated ability to make decisions independently based on logical assumptions and factual information šŸ“Strong interpersonal skills; able to develop and maintain effective working relationships with all levels of internal and external contacts and with diverse cultures šŸ“Self-starter with proven ability to identify issues and projects

Salaries for similar jobs:

Similar jobs

5 days ago | 39 views | Be the first one to apply
$72,000 To $110,000 per year
18 days ago | 160 views | 4 applications
19 days ago | 239 views | 7 applications
Full-time
Portland
$83,000 To $103,000 per year
27 days ago | 192 views | Be the first one to apply
Full-time
Pennsylvania
about 1 month ago | 361 views | 12 applications
$54,000 To $120,000 per year