About the company
Gemini is a regulated cryptocurrency exchange, wallet, and custodian that makes it simple and secure to buy bitcoin, ether, and other cryptocurrencies.
Job Summary
Responsibilities:
📍Manage all flows of inbound customer requests and issues via email, chat and phone 📍Identify and assess customersâ needs to achieve resolution 📍Triage tickets to the appropriate internal departments and work with them to resolve the issue 📍Work with interdisciplinary teams (i.e.Engineering, 📍Compliance, Security), escalating issues and collaborating with appropriate parties to establish protocol on new processes 📍Use customer interaction data to help create process enhancements and efficiencies, and manage related projects to completion
Minimum Qualifications:
📍1-2 years in a Customer Support capacity or equivalent 📍Confident verbal communication and polished written communication 📍Highly organized and detail-oriented 📍Experience and comfort with solving complex problems from end-to-end 📍Comfortable with providing on-call support coverage for customer issues outside of business hours
