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CoinList
Customer Support Analyst LATAM
5 months ago | 567 views | 4 applications

Customer Support Analyst LATAM

Full-time
California
Per year
$84,000 To $120,000

About the company

Our mission is to help early adopters drive the success of the best crypto projects in the world. We do this by empowering communities to invest in and trade new digital assets and develop on top of their networks. Investors can invest in and trade Bitcoin, Ether, and get access to the best new digital assets before they list on exchanges. $1.1M+ in investments by hundreds of thousands of investors since August 2017. Developers can contribute time and code to the best protocols including Coda, Numerai, Chainlink, and 0x. Blockchain companies can run and manage token sales, meet compliance requirements, handle payments and token distributions with our battle-tested infrastructure. Used by Filecoin, Blockstack, Nervos, Algorand, and more.

Job Summary

Who you are:

📍You’re excited about cryptocurrency. CoinList’s mission is to help the best crypto companies succeed by serving as a trusted advisor in the space. We’re incredibly excited by the power of distributed ledger technology, and you should be too. 📍You’re entrepreneurial. This role is autonomous - you’re really excited about proposing and testing ideas based on issues and opportunities you see. 📍You’re an excellent communicator. You’ll be the primary interface between CoinList and our users and be responsible for diagnosing user issues and helping users navigate our products.

What you will do:

📍Delight our users by educating investors on how to use our products and answer inbound questions. 📍Manage urgency and timelines to ensure that we are meeting our SLAs and providing a exceptional, ever-improving experience to our customers 📍Diagnose bugs and facilitate product feedback to our engineering teams to continuously improve our platform. 📍A little bit of everything. Ad-hoc projects to help scale our customer support capacity (e.g. keeping our FAQ section up-to-date, etc.)

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