Responsibilities

📍Provide high quality customer service by answering customer inquiries efficiently and politely with correct and complete information and redirect them where appropriate 📍Provide first level support for all technical and functional queries related to website and mobile application 📍Migrate customers to Alternative Distribution Channels including website and mobile application 📍Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate 📍Continuously learn to keep up-to-date with changes and developments to services and procedures 📍Maintain confidentiality of the company’s customers and data Adheres to the assigned shift schedule and avoid any late attendance 📍Able to work on night shifts 📍Keep abreast with the latest changes to any of the company’s procedures and new policies 📍Handle sudden rush of inquiries, stressful periods, and customer pressure

Requirements

📍Experience in providing customer service support 📍Proficiency in English 📍Experience with customer service software like Intercom, Zendesk or similar 📍Strong client-facing and communication skills 📍Advanced troubleshooting and multi-tasking skills 📍Should be a team player with an aptitude for customer service 📍The candidate must be tactful and discrete when dealing with clients and must be able to handle confidential information 📍Ability to work under pressure 📍Experience in the finance industry is a plus