What you’ll do

📍Provide unrivalled Customer Success Management by building strong relationships while focusing on delivering both customer and business outcomes. 📍Attend and host local events, representing the company in the highest possible regard, ensuring user satisfaction and post event follow-up to realise ROI. 📍Leverage our data and insight, ‘horizon scanning’ to intervene at critical moments in the customer journey. Proactively manage and improve customer and business KPIs for your accounts, such as trade activity, deposits, withdrawals, product adoption, CLTV, NPS, CSAT to identify trends and increase share of customers' wallets. 📍Actively identify opportunities and proactively present tailored solutions that align with customers' evolving needs, driving additional value for both the customer and the business. 📍Comprehensive knowledge of brand, site, promos and rewards. Maintain a level of commercial and industry awareness whilst ensuring the company meets all responsible standards.

Who you are

📍Hold a strong profile as a proven Customer Success Manager, Digital Customer Success Manager, Account/Relationship Manager, Sales Manager or equivalent who is passionate about the customer, the product and your peers. 📍Demonstrate an understanding of business and customer KPIs with a track record of delivering value against those while being able to draw on strong analytical skills, ability to convert data to actionable insight, success plans and deliverables. 📍Ability to lead from within and create momentum and engagement to take actions to deliver customer/business results while building internal and external relationships. Work independently, take appropriate responsibility for actions and make sensitive decisions. 📍Native Italian speaker with fluency in English. Ability to communicate in a clear, engaging and professional manner. Other languages are a plus. 📍Having an interest and knowledge of crypto with previous experience in a crypto or gaming environment is advantageous.