Responsibilities

📍Own the full lifecycle of a customer, starting with implementation. 📍Leading onboarding processes and delivering training and roll out plans for new customers. 📍100% focus on health, 0% focus on revenue. This is not account management. This is about solving customer problems. 📍Acting as the main point of contact for our customers and the primary liaison between the customer and our support & product teams. 📍Monitoring usage, proactively contacting clients and delivering support and guidance to maximise usage, including the identification of any change resistance. 📍Acting as a product expert with a specific focus on usage and best practices 📍Acting as the customer's voice and providing feedback to Product & Professional Services on how we can better serve our customers.

Requirements

📍3+ years experience in a client-facing role with at least 2 years of managing a dedicated book of business and an accounting / auditing background by experience in practice or within the accounting fintech industry 📍Experience dealing with complex products, and solving customer issues 📍Well-organised, with a high attention to detail and ability to prioritise and time manage for successful execution 📍The willingness to take up a role outside of your comfort zone, a can-do mentality and eagerness to learn 📍Excellent communication and interpersonal skills, with the ability to positively influence customers 📍Excellent organisation, project management and time management skills 📍Possess a strong teamwork mentality and willingness to assist wherever needed