Key responsibilities

📍Lead the end-to-end onboarding process for new DeFi-native and institutional clients, ensuring seamless integration and exceptional client experiences. 📍Develop and execute ecosystem growth strategies that expand our client base, deepen partnerships, and increase product adoption across chains, protocols, service providers and institutional actors. 📍Collaborate cross-functionally with product, marketing, and business development to align client needs with our roadmap and value proposition. 📍Support partner marketing initiatives: joint go-to-market campaigns, co-marketing initiatives and events, in collaboration with our marketing team. 📍Monitor client health metrics, gather feedback, identify upsell and cross-sell opportunities, and drive retention and expansion. 📍Establish processes and frameworks for customer success, including playbooks, success metrics, and scalable practices as the team grows.

Who you are

📍A seasoned professional with a proven track record in customer success, partnerships, or client-facing roles, ideally in DeFi, blockchain, and institutional finance. 📍Comfortable operating autonomously in an individual-contributor capacity to start and excited by the opportunity to hire, mentor, and lead a customer success team over time. 📍Deep understanding of DeFi, crypto-native protocols, and institutional workflows. 📍Exceptional relationship-building skills—able to engage with technical and executive stakeholders across diverse organizations. 📍Strategic and analytical, comfortable developing growth initiatives grounded in data, and guiding roadmap alignment based on client insights.

If this role isn’t the perfect fit, there are plenty of exciting opportunities in blockchain technology, cryptocurrency startups, and remote crypto jobs to explore. Check them on our Jobs Board.