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Chaos Labs
Customer Success DeFi Protocols
15 days ago | 53 views | Be the first one to apply

Customer Success DeFi Protocols

Full-time
New York
Per year
$120,000 To $140,000

About the company

Chaos Labs is the first automated, on-chain economic security system enabling crypto protocols to optimize risk management and capital efficiency while protecting user funds. We use world-class custom EVM simulations to understand protocol mechanics and scenario implications. Leading protocols use our platform and tools, helping them manage and secure billions of dollars in assets, including Aave, GMX, dYdX, Venus, and more.

Job Summary

Responsibilities

šŸ“Our customers are your #1 priority. In this role, you will: šŸ“Partner with Vertical Lead/s to manage and spearhead communications with customers from onboarding to ongoing tasks, ensuring a robust engagement framework that encompasses performance evaluations, growth initiatives, issue resolution, tasks intake and feedback loops. šŸ“Take an active role in protocol governance forums, representing Chaos Labs and communicating our analyses, research work, and tools. This includes: šŸ“Identifying the ongoing needs of our clients, working alongside our data science and engineering teams to build a solution, and communicating it back to our partners and their communities šŸ“Owning the Governance on-chain implementation process of our parameter recommendations, working alongside our engineering team šŸ“Maintain relationships and communications with delegates to ensure they actively participate in votes and are constantly educated on our work šŸ“Develop and optimize processes and engagement models for external customers and internal teams, ensuring efficiency and effectiveness in communication and service delivery. šŸ“Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and new feature ideas that will add value to our customers šŸ“Collaborate closely with strategy, marketing and business operations to identify and capitalize on renewal and expansion opportunities. šŸ“Represent Chaos Labs at strategic customer, prospect, and industry events, showcasing our products and solutions.

Requirements

šŸ“4+ years of experience in customer success, account management, or sales in web3 šŸ“Excellent verbal and written communication skills, ability to explain complex topics straightforwardly to both crypto-native and novice audiences šŸ“Strong analytical abilities with excellent organizational skills and attention to detail šŸ“Exceptional interpersonal skills with a knack for building relationships šŸ“Excitement around crypto / web3 and desire to truly integrate yourself into the ecosystem šŸ“History of 0-1 process and program creation where you find problems, prioritize, and solve them with minimal oversight šŸ“Ability and willingness to travel up to 30% of the time, both domestically and internationally, to meet with clients, attend industry events, and support remote teams. šŸ“You love working in dynamic, fast-paced, and cross-functional teams that encourage you to learn and grow.

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