About the company
Chaos Labs is the first automated, on-chain economic security system enabling crypto protocols to optimize risk management and capital efficiency while protecting user funds. We use world-class custom EVM simulations to understand protocol mechanics and scenario implications. Leading protocols use our platform and tools, helping them manage and secure billions of dollars in assets, including Aave, GMX, dYdX, Venus, and more.
Job Summary
Responsibilities
šOur customers are your #1 priority. In this role, you will: šPartner with Vertical Lead/s to manage and spearhead communications with customers from onboarding to ongoing tasks, ensuring a robust engagement framework that encompasses performance evaluations, growth initiatives, issue resolution, tasks intake and feedback loops. šTake an active role in protocol governance forums, representing Chaos Labs and communicating our analyses, research work, and tools. This includes: šIdentifying the ongoing needs of our clients, working alongside our data science and engineering teams to build a solution, and communicating it back to our partners and their communities šOwning the Governance on-chain implementation process of our parameter recommendations, working alongside our engineering team šMaintain relationships and communications with delegates to ensure they actively participate in votes and are constantly educated on our work šDevelop and optimize processes and engagement models for external customers and internal teams, ensuring efficiency and effectiveness in communication and service delivery. šServe as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and new feature ideas that will add value to our customers šCollaborate closely with strategy, marketing and business operations to identify and capitalize on renewal and expansion opportunities. šRepresent Chaos Labs at strategic customer, prospect, and industry events, showcasing our products and solutions.
Requirements
š4+ years of experience in customer success, account management, or sales in web3 šExcellent verbal and written communication skills, ability to explain complex topics straightforwardly to both crypto-native and novice audiences šStrong analytical abilities with excellent organizational skills and attention to detail šExceptional interpersonal skills with a knack for building relationships šExcitement around crypto / web3 and desire to truly integrate yourself into the ecosystem šHistory of 0-1 process and program creation where you find problems, prioritize, and solve them with minimal oversight šAbility and willingness to travel up to 30% of the time, both domestically and internationally, to meet with clients, attend industry events, and support remote teams. šYou love working in dynamic, fast-paced, and cross-functional teams that encourage you to learn and grow.