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Heretic
Customer Service Representative (Stealth PortCo)
6 months ago | 886 views | 4 applications

Customer Service Representative (Stealth PortCo)

Full-time
San Francisco
Per year
$80,000 To $120,000

About the company

Backed by industry-leading entrepreneurs and investors, Heretic Ventures builds companies at the intersection of culture, commerce, and creators, with a focus on using disruptive technology, like AI, to gain widespread adoption and lasting competitive advantage.

Job Summary

Responsibilities

📍First Responder: Serve as the initial contact for customer inquiries, feedback, and issues, providing timely and friendly assistance. 📍Issue Resolution: Address and resolve customer concerns promptly, maintaining a positive and helpful demeanor. 📍Product Knowledge: Develop a deep understanding of our product to effectively assist customers and provide accurate information. 📍Communication Liaison: Collaborate closely with cross-functional teams, relaying customer feedback and insights for continuous improvement. 📍In-Person Engagement: Be on-site four days a week in our San Francisco office to facilitate real-time communication with the team and gather immediate insights.

Qualifications

📍Bachelor's degree preferred 📍1+ years of experience in customer service, preferably for a consumer-facing technology company 📍Customer-Focused: A passion for delivering exceptional customer service and ensuring a positive user experience. 📍Communication Skills: Excellent verbal and written communication skills, with the ability to convey information in a clear and concise manner. 📍Adaptability: Thrive in a fast-paced startup environment, able to quickly learn and adapt to changes. 📍Problem-Solving: Demonstrated ability to troubleshoot and resolve customer issues independently. 📍Tech Enthusiast: Interest in and basic understanding of consumer technology products.

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