About the company
Backed by industry-leading entrepreneurs and investors, Heretic Ventures builds companies at the intersection of culture, commerce, and creators, with a focus on using disruptive technology, like AI, to gain widespread adoption and lasting competitive advantage.
Job Summary
Responsibilities
šFirst Responder: Serve as the initial contact for customer inquiries, feedback, and issues, providing timely and friendly assistance. šIssue Resolution: Address and resolve customer concerns promptly, maintaining a positive and helpful demeanor. šProduct Knowledge: Develop a deep understanding of our product to effectively assist customers and provide accurate information. šCommunication Liaison: Collaborate closely with cross-functional teams, relaying customer feedback and insights for continuous improvement. šIn-Person Engagement: Be on-site four days a week in our San Francisco office to facilitate real-time communication with the team and gather immediate insights.
Qualifications
šBachelor's degree preferred š1+ years of experience in customer service, preferably for a consumer-facing technology company šCustomer-Focused: A passion for delivering exceptional customer service and ensuring a positive user experience. šCommunication Skills: Excellent verbal and written communication skills, with the ability to convey information in a clear and concise manner. šAdaptability: Thrive in a fast-paced startup environment, able to quickly learn and adapt to changes. šProblem-Solving: Demonstrated ability to troubleshoot and resolve customer issues independently. šTech Enthusiast: Interest in and basic understanding of consumer technology products.
