Your Email Is Verified!
Now you can log in and start your job search

Create New Account
Sign up to continue searching for suitable jobs in Web 3.0

OR
Terms of Use
Already have an account?

Log In to Your Account
Log in to continue searching for suitable jobs in Web 3.0

OR
Don’t have an account?
OpenSea
Customer Experience Manager
over 1 year ago | 1052 views | 16 applications

Customer Experience Manager

Full-time
United States
Per year
$120,000 To $165,000

About the company

OpenSea is the first and largest marketplace for digital collectibles, which include gaming items, digital art, and other virtual goods backed by a blockchain. On OpenSea, anyone can buy or sell these items using smart contracts.

Job Summary

As OpenSea’s Customer Experience Manager you will manage and coach an internal level 2 technical support team. You will be serving as a subject matter expert in NFTs, covering the most complex subject areas of our operations.

In addition to managing our internal Customer Experience team, you’ll work closely with our BPO vendor to identify, conduct and evaluate performance trends. You will be connecting on day-to-day expectations with leadership and driving continual improvements in the customer experience and BPO vendor’s operational performance. Responsibilities

Have an understanding of contract negotiation, terminology, and adherence Have some familiarity with crypto/web3 or NFTs Have a deep understanding of KPIs, metrics, and key levers to drive each Have financial acumen and a robust practice with quantitative analysis using contact center platforms and reporting platforms (Excel, Zendesk) Have experience leading internal and outsourced/co-sourced teams Have a working knowledge of geopolitics that could influence broad remote teams Desired Experience

3-5 years of experience working in Customer Experience, preferably with a BPO provider You should be passionate about CX You should be a leader internally and externally (with the ability to manage up and down) You should be an owner and be comfortable making decisions/recommendations You should be a connector and strive to create connections between internal and external team members You should be a driver of performance with high standards for excellence You should be curious and comfortable innovating to solve problems

Similar jobs

about 5 hours ago | 9 views | Be the first one to apply
Full-time
Bulgaria
$72,000 To $102,000 per year
about 6 hours ago | 12 views | Be the first one to apply
Full-time
Europe
$83,000 To $101,000 per year
1 day ago | 29 views | 1 applications
Full-time
Remote, Mexico City
$90,000 To $110,000 per year
1 day ago | 16 views | 1 applications
$72,000 To $110,000 per year
1 day ago | 20 views | 2 applications
$72,000 To $110,000 per year