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Customer Experience Associate (PH)
5 months ago | 641 views | 1 applications

Customer Experience Associate (PH)


About the company

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Job Summary

What you'll do

📍Provide quality customer experience by ensuring each customer interaction is treated with excellent responses and assistance regarding their account and transactions 📍Monitor and analyze customer issues and concerns to implement strategies towards improving overall customer experience 📍Be the first line of defense in ensuring the consumer protection guidelines are adhered to 📍Maintain a culture of compliance and security to ensure BSP rules and regulations are followed in every customer interaction 📍Work closely with the development, marketing, and compliance teams in improving the product and providing solutions to increase our service and process efficiency

What we expect from you

📍Bachelor's degree in Management, Finance, Business, or equivalent 📍Excellent English communication skills in both verbal and written form 📍Strong planning and analytical skills 📍Self-motivated and highly-focused without needing close supervision 📍Highly trustworthy and extremely organized 📍Flexible and able to adapt to a fast-paced environment 📍Passionate about building a company from the ground up and creating lasting relationships with customers

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