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Coins.ph
Customer Experience Associate (PH)
5 months ago | 641 views | 1 applications

Customer Experience Associate (PH)

Full-time
Taipei

About the company

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Job Summary

What you'll do

📍Provide quality customer experience by ensuring each customer interaction is treated with excellent responses and assistance regarding their account and transactions 📍Monitor and analyze customer issues and concerns to implement strategies towards improving overall customer experience 📍Be the first line of defense in ensuring the consumer protection guidelines are adhered to 📍Maintain a culture of compliance and security to ensure BSP rules and regulations are followed in every customer interaction 📍Work closely with the development, marketing, and compliance teams in improving the product and providing solutions to increase our service and process efficiency

What we expect from you

📍Bachelor's degree in Management, Finance, Business, or equivalent 📍Excellent English communication skills in both verbal and written form 📍Strong planning and analytical skills 📍Self-motivated and highly-focused without needing close supervision 📍Highly trustworthy and extremely organized 📍Flexible and able to adapt to a fast-paced environment 📍Passionate about building a company from the ground up and creating lasting relationships with customers

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