About the company
Kraken, the trusted and secure digital asset exchange, is on a mission to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Our 2,350+ Krakenites are a world-class team ranging from the crypto-curious to industry experts, united by our desire to discover and unlock the potential of crypto and blockchain technology. As a fully remote company, we already have Krakenites in 70+ countries (speaking 50+ languages). We're one of the most diverse organizations on the planet and this remains key to our values. We continue to lead the industry with new product advancements like Kraken NFT, on- and off-chain staking and instant bitcoin transfers via the Lightning Network.
Job Summary
The opportunity
📍Answer clients’ Cryptocurrency transactions, Staking and various other Crypto related products on a daily basis questions via text and live support channels (Zendesk/Email/possibly Telegram). 📍Provide testing and feedback for new features before they are released to clients. 📍Assist in the management of our Consumer/Trading/Kraken Desktop support team (QA for other specialists, possibly improving training materials, updating confluence articles etc.). 📍Monitor technical issues and liaise with our funding engineers to ensure that client transactions are processed quickly. 📍Meet Service Level Agreements (SLA) and utilize Key Performance Indicators (KPI) 📍Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible. 📍Potentially monitor crypto funding activity looking for fraudulent actions.
Skills you should HODL
đź“ŤFluent in English đź“ŤKnowledge and experience using our Kraken Pro platform đź“ŤKnowledge of trading, charting, understanding of leveraged trading (Future/Margin or preferably both) đź“ŤClient support experience đź“ŤGood math skills đź“ŤFast learner, able to adapt to change - our products are always changing đź“ŤAvailable to work evenings and weekends
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
