Responsibilities:

📍Coordinate with internal and external stakeholders to achieve operational and performance KPIs across the Content BU. 📍Support campaign management, including Learn & Earn (L&E) and other content or educational initiatives — overseeing setup, tracking, and reporting. 📍Maintain and manage content and campaign calendars, ensuring alignment between product, marketing, and social media activities. 📍Work with tech, product, and compliance teams on operational requests such as new language integrations, front-end customizations, and legal or data-related updates. 📍Manage localization workflows for new articles, glossaries, and course content — from request to publication across multiple languages. 📍Track and maintain localization and access requests for the Content Management System (CMS), supporting new language onboarding and local team access. 📍Handle content-related customer service (CS) issues, including inquiries tied to courses, learning programs, and site experience. 📍Coordinate social media scheduling and content publishing for the Content BU, in collaboration with global marketing and regional teams. 📍Support data tracking and performance reporting, working closely with analytics teams to extract insights and optimize content strategy. 📍Perform ad-hoc operational duties to ensure efficient workflows and seamless cross-team collaboration.

Requirements:

📍2–4 years of experience in operations, project coordination, or product management, preferably within an education, tech, or content-driven environment. 📍Strong organizational and multitasking skills, with the ability to manage multiple stakeholders and priorities across regions. 📍Excellent communication, problem-solving, and coordination abilities. 📍Experience with CMS platforms, localization processes, and data reporting tools (e.g. Google Analytics, Looker Studio, or equivalent). 📍Detail-oriented, proactive, and comfortable working in a fast-paced global environment. 📍Passion for education, content, and blockchain technology — experience in the crypto industry is a plus. 📍Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages such as Mandarin would be an advantage.

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