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Coins.ph
Compliance and Anti-Fraud Associate (PH)
5 months ago | 640 views | 7 applications

Compliance and Anti-Fraud Associate (PH)

Full-time
Taipei

About the company

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Job Summary

What you'll do

📍Conduct customer inbound and outbound communication and coordination related to Fraud cases and regulatory requirements of the company 📍Handle a queue of cases for investigation as needed and customer coordination related to the due diligence requirements - ensuring that each issue has an outcome and actions are taken after investigating. 📍Collaborate with other teams to cascade customer concerns and escalate newly observed fraud moduses for proper prevention and remediation. 📍Maintain a culture of high quality support and proactively evaluate SOPs, plan and implement ways to streamline customer support handling for fraud cases and customer compliance 📍Stay updated on best practices, create strategies and take initiative forward 📍Perform other related duties and tasks as may be required from time-to-time

What we expect from you

📍Passionate about building lasting customer relationships and prioritizes taking care of customers 📍Experience in Fraud Support management or related field is preferred 📍Graduate of Business Management, Finance or equivalent 📍Strong verbal and written communication skills in both English and Filipino 📍Strong analytical skills and advanced knowledge in Google Suite programs 📍Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment 📍Thinks fast under pressure and solves problems on the go without being overwhelmed 📍Trustworthy and able to protect confidential information with discretion 📍Meticulous, detail-oriented, and able to work quickly without supervision 📍Discreet and upholds customer privacy and confidential information 📍Has a track record for getting things done - drive, ownership, and execution is at the core of our culture

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