Responsibilities:

📍Assist the CEO with the effective day-to-day management of business operations for theEuropean business - with a key role in ensuring Gemini’s business objectives in Europe are met.Managing and handling the daily business operations of the company in Europe, working closely with all local and global function and department heads to support the day-to-day activity. 📍Providing strategic guidance and recommendations to senior management and the board of directors on operational matters. 📍Assume responsibility for the regions entire service delivery for Gemini customers and as part of the senior management team contribute to the achievement of annual business plans and strategic objectives. 📍Developing and executing operational strategies aligned with business objectives and growth targets. 📍Ensure the operating model for Gemini Europe is fit for purpose; structure, governance, people, processes and technology to enable and support the scaling of the business into Europe. 📍Overseeing the day-to-day operations of the organisation, including product development,technology, customer service, and risk management - Implementing processes and systems tooptimise efficiency, productivity, and scalability. 📍Develop and implement operational leadership across all functions ensuring that operational duties required to fulfil the requirements of the strategic plan, applicable legislative, regulatory and operational requirements are efficiently and effectively carried out. 📍Build and manage key relationships with a wide range of stakeholders across all functional areas gaining an understanding of the detailed operational processes being carried out and their challenges presented. 📍Ensure outsourced services are provided in accordance with the respective regulatory requirements, industry standards, internal policies, processes, procedures and agreed servicelevel agreements. This includes all activities performed for Gemini customers. 📍Build out the Service Level Agreements (SLA’s) to manage both internal and external service providers. 📍Manage relationships with external partners, vendors, and service providers. 📍Monitor key performance indicators (KPIs) and metrics to track operational performance and identify areas for improvement. 📍Put in place a management information / reporting process that will enable continuous tracking of business performance including the monitoring of the requirements set out in SLA’s and monitoring of key customer metrics. 📍Engaged l with regulators on all operational and other matters as required. 📍Identify and lead initiatives to enhance customer experience and satisfaction. 📍Evaluate and improve processes and systems to identify opportunities to streamline while ensuring continued operational excellence and support to the overall business growth. 📍Ensure that all relevant operational issues and risks are both captured and managed and are escalated where appropriate. 📍Perform other activities required to achieve company goals.

Qualifications:

📍An undergraduate degree and minimum 15 years’ experience in a relevant field. 📍Experience, confidence and stature to make a strong impact at all levels of the organisation as well as to liaise effectively and proactively with internal and external stakeholders. 📍Experience with high-growth companies, ideally with online platform businesses. 📍Experience of working within sophisticated and international financial services businesses and a strong understanding of relevant products and services with a proven track record of successfully advising, influencing and representing a large organisation with complex regulatory, financial and legal matters. 📍Outstanding interpersonal skills with the ability to build relationships as well as a structuredapproach to tracking, managing and remediating performance. 📍Good analytical skills