What will you be doing?

📍Processing and disputing credit card chargebacks and inquiries to recover funds - including investigations of chargebacks and communications with external partners 📍Analyzing information, thinking through difficult problems, and making critical decisions based on limited information 📍Tracking and providing statistics on chargebacks for the Finance Management Team 📍Tracking and maintaining fraud incident reports and other related analyses 📍Making certain that all chargeback activities are handled in accordance with regulatory requirements 📍Reporting on Fraudulent vs Service related chargebacks, actions taken, and results obtained 📍Communicating with our Payment Processors on our external partner’s queries 📍Compiling the figures from various databases to build the team's monthly chargeback report. 📍Validating chargeback reports by utilizing internal and external software systems 📍Providing team members with transactions reviewed by them that have come back as fraud chargeback

What skills do you need?

📍Bachelor’s degree in administration or any other related field (in process or completed) 📍3+ years of administrative or back-office experience, preferably in a multicultural environment 📍Experience and knowledge of chargebacks 📍Fluent in English and Spanish is a must 📍Strong Excel skills, ability to handle large amounts of data, and create reports 📍High attention to detail and excellent analytical skills 📍Ability to adapt to change quickly and multi-task 📍Systematic and well-organized

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