Primary Responsibilities:

📍Monitor and operate the Operations Console and other systems or platforms 📍Manage and execute requests from traders as well as client requests 📍Ensure operational requests are serviced and receive appropriate approvals to completion, while meeting SLAs 📍Review and provide feedback for all SOPs for consistency and accuracy 📍Ensure proper protocol, procedures, notifications, and communications are followed 📍Understand and adhere to the Company's risk and regulatory standards, policies, and controls 📍Identify risk-related issues and escalate to management 📍Prepare and create reporting entries and fill in runsheets 📍Work variable hours (shift basis) which may be adjusted to accommodate business needs 📍Process additional backend administrative tasks 📍Perform other duties and project responsibilities as assigned

Requirements

📍Bachelor's degree in a relevant field preferred 📍Minimum 1-3 years of operations experience, preferably in operations or relevant fields 📍Experience operating systems and platforms in compliance with SOPs and SLAs 📍Demonstrated ability to quickly learn and apply new and emerging technologies 📍Strong attention to detail with the ability to identify and escalate risk-related issues to management 📍Proficiency in both oral and written English is required

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