What you'll work on:

📍Handling each exception ticket in Jira 📍Investigating possible causes of exceptions through database queries and using blockchain explorer tools 📍Determining the cause of exceptions, coordinating with engineers to resolve issues, and updating the ticket with information. 📍Maintaining a weekly work log and documents 📍Organizing and providing relevant documentation to facilitate a smoother auditing process

You will aspire to our four core values:

📍Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities. 📍Mindful - you seek to be respectful, an active listener and to pay attention to detail. 📍Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals. 📍High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.

What you’ll bring to Circle:

📍Required: 📍Understand basic knowledge of blockchain, including the difference between wallet, token, transaction, and gas fee. 📍Have basic database query skills 📍Have experience with ticket system like Jira 📍Process strong communication and coordination skills in English