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Cash App
Bitcoin Advanced Support Lead Cash App
5 months ago | 598 views | 11 applications

Bitcoin Advanced Support Lead Cash App

Full-time
Remote
Per year
$92,000 To $138,000

About the company

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Job Summary

Scaling Operations:

📍Ensuring processes and procedures are documented according to Governance guidelines 📍Develop and lead end to end project plans and ensure on-time delivery of critical Advanced Support Initiatives. 📍Exercise great judgment in creating solutions in the best interests of the customer, our teams, and the business 📍Partner closely with the Voice, Messaging, and Learning and Optimization leadership team to ensure alignment between front line support and Advanced Support 📍Collaborate cross-functionally with key stakeholders such as Engineering, Knowledge Operations, Voice of the Customer, and Product to solve complex issues that require deep product knowledge and research 📍Communicate with the broader Cash team during a SEV or tech issue, ensuring respective teams are aware

Team Happiness + Development

📍Inspire: communicate an inspiring vision and a sense of purpose, helping team members understand the connection between their work and the end goal 📍Connect: build constructive relationships with all team members up, down, sideways, inside, and outside of Block 📍Grow: mentor team members and other leaders by providing learning opportunities that are following development plans and our goals

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