About the company
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the worldās relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. Weāve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Job Summary
Scaling Operations:
šEnsuring processes and procedures are documented according to Governance guidelines šDevelop and lead end to end project plans and ensure on-time delivery of critical Advanced Support Initiatives. šExercise great judgment in creating solutions in the best interests of the customer, our teams, and the business šPartner closely with the Voice, Messaging, and Learning and Optimization leadership team to ensure alignment between front line support and Advanced Support šCollaborate cross-functionally with key stakeholders such as Engineering, Knowledge Operations, Voice of the Customer, and Product to solve complex issues that require deep product knowledge and research šCommunicate with the broader Cash team during a SEV or tech issue, ensuring respective teams are aware
Team Happiness + Development
šInspire: communicate an inspiring vision and a sense of purpose, helping team members understand the connection between their work and the end goal šConnect: build constructive relationships with all team members up, down, sideways, inside, and outside of Block šGrow: mentor team members and other leaders by providing learning opportunities that are following development plans and our goals
