RESPONSIBILITIES:

📍Exemplify empathy, active listening, and resilience that is crucial in understanding our customers’ concerns 📍Triage and resolve issues across multiple accounts and channels (digital, voice, etc.) 📍Support customer locations in the most extreme environments from ocean to remote land to urban towers to space – potentially even Starship, the world’s most powerful launch vehicle ever developed 📍Advocate passionately for Enterprise customers’ needs across SpaceX 📍Provide advanced technical support to customers using hardware, software, dashboard/API, and network expertise 📍Analyze trends and identify gaps to create straightforward strategies 📍Create or improve troubleshooting workflows that resolve root-cause issues 📍Produce quotes and commercial invoices for domestic and international customers that are accurate and in multiple currencies

BASIC QUALIFICATIONS:

📍High school diploma or equivalency certificate 📍2+ years of experience with internet service providers, hardware troubleshooting, software support, and/or IT networking 📍3+ years of experience in customer service or technical support for businesses above 1,500 employees, 1+ years of Account Management experience with businesses above 1,500 employees, or 6+ months of 📍Starlink Customer Support experience with successful certification Fluent in English and (1+) additional language(s) supported by Starlink: English, Spanish, Portuguese, French, German, Italian, Dutch, Swedish, Norwegian, Malay, Ukrainian, Japanese, Greek, Romanian, Hebrew, Polish, Czech, Tagalog, Croatian, Swahili, Indonesian, Arabic, Turkish, Korean, Russian

The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.