What You’ll Do

📍Implement Service Management processes and drive the implementation of change management and service transition. 📍Advocate for, measure, and improve the end-to-end performance of assigned services against agreed Service Level Agreements and business targets. 📍Coordinate incident resolution and lead task forces to swiftly eliminate severe bugs. 📍Provide and actively participate in on-call duty schedules for services in your portfolio. 📍Hold regular service review meetings with business stakeholders, engineering, and product teams, and provide regular reports on issues and continuous improvement to senior management.

Who You Are

📍You hold an MSc or BSc in Information Systems, Computer Engineering, or a similar relevant field. 📍You have a hands-on personality, are self-driven, and prefer active involvement over sitting on the sidelines. 📍You have the ability to lead teams effectively and provide guidance in ambiguous situations, coordinating and influencing technical discussions. 📍You are capable of contributing to the development and future growth of service managers and software engineers. 📍You are well-versed in ITIL Service Management principles and are highly collaborative, focusing on building relationships across all departments.