About the company
Echo Base is a private holding company pursuing special situation control investments in the digital assets space. Our global crypto team possesses deep experience in both the scaling of new ventures and the restructuring of complex assets with asymmetric risk profiles. Through lateral acquisitions, Echo Base seeks to leverage operational and technical synergies across our portfolio companies. We seek a highly motivated Senior Marketing Manager to join our dynamic team and report to the VP of Growth. This role is critical to driving user and revenue growth, focusing on acquisition, retention, and effective channel management.
Job Summary
Key Responsibilities:
📍Community Management & Support: 📍Create, moderate and manage content and customer inquiries across Telegram, Discord, X (Twitter), Facebook, Instagram, and LinkedIn. 📍Ensure prompt and effective resolution of customer issues within the agreed SLA to uphold brand reputation. 📍Enforce community guidelines while fostering a positive, engaging atmosphere. 📍Engagement & Growth Strategies 📍Develop and execute campaigns to boost customer engagement, retention, and loyalty. 📍Launch interactive discussions, AMAs, and promotions tailored to the crypto audience. 📍Monitor and analyze social media trends, user feedback, and community sentiment to optimize engagement strategies. 📍Customer Advocacy & Insights 📍Gather and synthesize community feedback into actionable insights for product and marketing teams. 📍Identify issue patterns and recommend system improvements to enhance the user experience. 📍Cryptocurrency Subject Matter Expertise 📍Stay informed on Bitcoin, altcoins, blockchain trends, and crypto exchange trends and trading. 📍Educate users on exchange features, security best practices, and emerging crypto trends. 📍Address common crypto-related queries and misconceptions to build trust with the community. 📍Collaboration & Process Optimization 📍Work cross-functionally with Customer Support, Growth, and Product teams to ensure seamless communication. 📍Improve or establish workflows for efficient issue resolution and escalation handling. 📍Monitor and respond to app store reviews to address concerns and improve the user experience.
Requirements:
📍Experience: 📍3+ years in community management, customer support, or social media within a cryptocurrency exchange or fintech environment. 📍Strong understanding of crypto exchange trading, Bitcoin, and blockchain fundamentals. 📍Platform Expertise: 📍Proficiency in managing Telegram, Discord, X (Twitter), Facebook, Instagram, LinkedIn, and Reddit. 📍Familiarity with monitoring tools for App Store and Google Play reviews. 📍Analytical Skills: 📍Ability to track, analyze, and report community sentiment and engagement metrics. 📍Experience identifying issue patterns and translating user feedback into actionable insights.
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
