About the company
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the worldās relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. Weāve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Job Summary
You Will:
šOwn and support the following pieces of the Customer Onboarding and Appeals team: šPolicy Development and Management šLead the development, review, and maintenance of the Appeals policies and standards šMonitor policy changes and assess their impact on the existing Appeals framework šDevelop and maintain supplementary guidance documents and FAQs šEnsure alignment between global standards and policy requirements šReview and process exception requests to Appeals standards Program Implementation šPartner with cross-functional teams to implement Appeals requirements effectively šAdvise compliance technology teams on policy requirements affecting Appeals processes and solutions šMonitor Appeals metrics to assess program effectiveness šSupport the evaluation and enhancement of Appeals controls šCoordinate with training teams to ensure accurate content development šStakeholder Management šCollaborate with legal, audit, and risk management teams šProvide subject matter expertise to business units and support teams šParticipate in governance forums and working groups šSupport regulatory examinations and internal audits šBuild and maintain relationships with key stakeholders across the organization šRisk Management šAssess and identify potential Appeals compliance issues šMonitor emerging compliance risks and regulatory trends šReview and analyze Appeals metrics and program performance šContribute to risk assessment processes šSupport issue remediation efforts
You Have
š8+ years in a BSA/AML compliance and/or compliance operations role with a financial services firm, preferably in payments or Fintech šTrack record of influencing enterprise-wide compliance programs šExperience providing guidance on complex regulatory matters to executive leadership šA strong analytical and metrics driven approach to create substantiated solutions šStrong knowledge in compliance regulations, risks and typologies
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