About the company
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Job Summary
You Will:
📍Own and support the following pieces of the Customer Onboarding and Appeals team: 📍Policy Development and Management 📍Lead the development, review, and maintenance of the Appeals policies and standards 📍Monitor policy changes and assess their impact on the existing Appeals framework 📍Develop and maintain supplementary guidance documents and FAQs 📍Ensure alignment between global standards and policy requirements 📍Review and process exception requests to Appeals standards Program Implementation 📍Partner with cross-functional teams to implement Appeals requirements effectively 📍Advise compliance technology teams on policy requirements affecting Appeals processes and solutions 📍Monitor Appeals metrics to assess program effectiveness 📍Support the evaluation and enhancement of Appeals controls 📍Coordinate with training teams to ensure accurate content development 📍Stakeholder Management 📍Collaborate with legal, audit, and risk management teams 📍Provide subject matter expertise to business units and support teams 📍Participate in governance forums and working groups 📍Support regulatory examinations and internal audits 📍Build and maintain relationships with key stakeholders across the organization 📍Risk Management 📍Assess and identify potential Appeals compliance issues 📍Monitor emerging compliance risks and regulatory trends 📍Review and analyze Appeals metrics and program performance 📍Contribute to risk assessment processes 📍Support issue remediation efforts
You Have
📍8+ years in a BSA/AML compliance and/or compliance operations role with a financial services firm, preferably in payments or Fintech 📍Track record of influencing enterprise-wide compliance programs 📍Experience providing guidance on complex regulatory matters to executive leadership 📍A strong analytical and metrics driven approach to create substantiated solutions 📍Strong knowledge in compliance regulations, risks and typologies
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