About the company
Creating a culture of collaboration in the U.S. From Austin and Atlanta to Highlands Ranch and our space in Mission Rock, our coast-to-coast hubs offer benefits, amenities and flexibility that complement each office, itās vibe and the unique people.
Job Summary
Job Description And Responsibilities
šPrioritize and resolve operational issues reported by clients. šConsult, guide and share product best-practices with clients. šTrain/impart technical knowledge to empower our Client Care and šClient Resolution support team to resolve more complex issues without escalation. šUse technical expertise blended with business acumen to solve complex problems and provide guidance to other team members šFoster close partnership and collaboration with key external ecosystem stakeholders and internal groups such as Product, Technology and Client account teams to deliver growth objectives šBe the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions
Qualifications
šBachelorās Degree in Computer Science or equivalent qualification š6+ years of experience in the payments industry supporting APIās and ISO 8583 messaging šWillingness to take on new challenges in a fast-paced environment and be flexible with multi-tasking and changing priorities. šLeadership qualities that embody the Visa Leadership Principles of leading courageously, being obsessed about customers, collaborating as One Visa and executing with excellence šStrong communication skills, with the ability to engage clients and stakeholders effectively and concisely, influencing through impactful oral and written communications
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