RESPONSIBILITIES:

📍Support Account Leads and Account Managers by executing and improving internal processes related to onboarding, order management, and customer operations for new and existing customers and resellers. 📍Identify inefficiencies and propose improvements that reduce manual effort or increase consistency across accounts.
📍Maintain internal documentation, trackers, and tooling that help the team deliver a reliable customer experience at scale.
📍Coordinate operational milestones, such as order readiness checks, fulfillment tracking, and activation follow-ups.
📍Work cross-functionally with sales, operations, finance, and support to ensure smooth handoffs and issue resolution.
📍Track and escalate blockers or execution risks, ensuring customer timelines and internal timelines are met.
📍Assist in the rollout of new tools, process updates, or system enhancements by gathering feedback and supporting implementation.
📍Contribute to a culture of continuous improvement by proactively spotting gaps and offering solutions.

BASIC QUALIFICATIONS:

📍Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination

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