About the company
*Scroll has a remote-first work culture, our staff base is globally distributed and we are location agnostic. We make hiring decisions based on talent, culture fit and role suitability. If you have the skills and experience requested by this job description then please APPLY! At Scroll, we operate on the bleeding edge of a fast-moving frontier of zk technology, research and innovation. The Application Security Engineer will be responsible for improving the zkEVM-based zkRollup security, ensuring that Scroll is one of the safest Layer 2’s for projects and users. The role is ideal for an individual who thrives in a start-up environment, a self-starter that is dynamic and comfortable to take on responsibilities and can work effectively within a remote setup.
Job Summary
Key Responsibilities:
📍Account Management: Maintain and develop relationships with key partners (e.g., DeFi protocols, infrastructure providers, etc.), ensuring their success, satisfaction, and growth with Scroll. 📍Partner Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams. 📍Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings. 📍Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth. 📍Cross-Functional: Work across BD, Comms, DevRel, Product and other teams at Scroll to deliver our full suite of support for partners. 📍Upselling and Cross-selling: Develop a strong understanding of Scroll’s value proposition to identify new opportunities for partners and synergies between projects within Scroll’s ecosystem.
Requirements:
đź“ŤMinimum 1 year web3 related experience. đź“ŤProblem-solving mindset with a focus on customer satisfaction. đź“ŤExperience using CRM / Sales software. đź“ŤExcellent communication and interpersonal skills, with the ability to build and maintain strong client relationships. đź“ŤAbility to work independently and remotely.
