Responsibilities

📍Execute high quality Quarterly Business Reviews (QBRs) 📍Build and maintain long-lasting client relationships to increase product adoption, prevent churn, and encourage referrals 📍Maintain accurate client information to provide day-to-day client support to other teams and address intermediate-level client inquiries. 📍First line of escalation from project management team (for clients) 📍Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors 📍Mine the existing accounts for new business possibilities and use available resources to drive account retention and growth 📍Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW 📍Make sure invoices are sent out and paid 📍Ensure accuracy of account information for both new and renewal deals and enter these transactions to generate billing invoices 📍Monitor current customer accounts for overdue balances, follow up with internal and external personnel for timely resolution of collection matters and billing disputes 📍Deliver customer satisfaction surveys 📍Ensure consistently positive customer experiences by overseeing service deliver 📍Act as a customer advocate within Halborn and report customer feedback internally to relevant teams 📍Share opportunities with clients for webinars, whitepapers, marketing collaborations/events

Qualifications

📍Exceptionally detail oriented 📍1-3 years of experience working within the blockchain or cybersecurity industry 📍2-4 years of experience in customer service or customer success position preferred 📍Experience working with brand image and promoting value through customer experience 📍Exceptional ability to communicate and foster positive business relationships 📍Experience using project management software, slack, telegram, discord are preferred. 📍Experience in managing a diverse group and each according to company standards