What you’ll do

📍Serve as a trusted advisor and point of contact for high-value institutional and premium clients. 📍Proactively identify upsell/cross-sell opportunities within the existing client base. 📍Be responsible for the onboarding experience for new institutional clients, ensuring a seamless transition into Robinhood’s ecosystem. 📍Collaborate with internal teams (Sales, Product, CS, Legal) to deliver tailored client solutions. 📍Regularly track and report on client health metrics, budget alignment, and forecast performance. 📍Lead client meetings, take notes, and drive actionable follow-ups. 📍Escalate and resolve premium client issues with urgency and empathy—managing cases end-to-end via phone, chat, and email. 📍Communicate proactively about product updates, system changes, downtimes, and surveys. 📍Be available for a rotating on-call schedule during weekends and holidays. 📍Contribute to broader team goals and help shape internal strategy with market insights and client feedback.

What you bring

📍3+ years of experience managing client relationships in fintech, crypto, or financial services. 📍Deep knowledge of the crypto industry and financial technology landscape. 📍Demonstrated ability to scale accounts and build long-term client partnerships. 📍Proven success with upselling, renewals, and retention. 📍Analytical mindset—confident with KPIs, forecasting, and financial metrics. 📍High emotional intelligence and a customer-first mindset, especially under pressure. 📍Strong operational discipline—can handle ambiguity and thrive in a fast-paced, lean environment.

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