About the company
FalconX is the most advanced digital asset platform for institutions. We provide trade execution, credit & treasury management, prime offering and market making services. Given our global operations, industry-leading technology and deep liquidity, we have facilitated client transactions of $1 trillion in volume. Our products & services are regulated, compliant and trusted. We are a team of engineers, product builders, institutional sales and trading leaders, operations experts, and business strategists. Our teammates have entrepreneurial experience and come from companies such as Google, Apple, Paypal, Citadel, Bridgewater, and Goldman Sachs. And, we embody our values: Think big; Drive bold outcomes; Be one team; Iterate with speed; and be an entrepreneur. We prioritize learning. Outcomes are mission-critical, but we also believe that learning in success and in failure will drive our continued success. Our industry is emergent - there’s no shortage of experiments to get involved with and to continue growing and learning together.
Job Summary
What you’ll be working on?
📍Account Administration:
📍Manage the KYC process for users across various accounts
📍Assist with user management tasks (permission changes, 2FA resets, API Management)
📍Troubleshoot account and product issues (withdrawals, transfers, fee discrepancies)
📍Recon activities- working with Coverage team and cross-functional teams to relay required information to clients
📍Support the RMs on the Edge product related workflows
📍Product Support:
📍Provide in-depth support for customers on platform related issues (FX360)
📍Create and maintain Sandbox accounts for client testing before going live
📍Support Coverage teams with KYC refresh processes for accounts
Data Analysis and Reporting on an as-needed basis
📍Pod Support:
📍Assist sales teams with APAC focussed event coordination
📍Create and manage chat channels and adding global team members
📍Contribute to ongoing process improvement initiatives
📍Assist in token approval process for the pod
Requirements
📍5+ years of relevant experience 📍 In-depth understanding of the crypto industry, including the different types of cryptocurrencies, the underlying technology, and the regulatory landscape 📍Demonstrated attention to detail, organization, prioritization, and time management skills 📍A passion for the crypto space
The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.
