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Shift4
Account Maintenance Representative
at Shift4
3 months ago | 243 views | 2 applications

Account Maintenance Representative

Full-time
United States

About the company

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Job Summary

Responsibilities

📍Shift4 is looking for an individual who is driven, extremely self-sufficient, highly motivated, and holds themselves to the highest standards of professionalism. We will be evaluating candidates based on how they interview, prior experiences, knowledge, and references. This position requires employees to maintain cooperative, diplomatic working relationships with co-workers, supervisors, customers, and the public; work as part of a team and collaborate with colleagues, and complete projects under tight deadlines even when there are competing requirements and changes in assignments.
📍Utilize a number of proprietary databases to complete account setups and distribute necessary paperwork to the appropriate departments. 📍Research, review, and respond to all incoming correspondence. 📍Complete daily incoming tasks include: tickets, emails, queue work, and daily reporting. 📍Interact and coordinate with other departments to resolve all merchant related issues. 📍Receive and resolve inbound internal chats. 📍Demonstrate exemplary performance & attendance. 📍Current work hours are 9:00 am – 6:00 pm EST, 📍Monday - Friday with occasional overtime opportunities. 📍Collaborate with the Underwriting and Onboarding teams to optimize department efforts. 📍As part of the Data Processing team, you will occasionally be called upon to perform other duties not included in this job description. 📍Understand all aspects of company paperwork and forms.

Qualifications

📍High school diploma or the equivalent required. Associate’s degree or Bachelor’s degree preferred. 📍Experience with Microsoft Office Suite, Google Suite required. 📍Strong typing skills with strict attention to detail is a must. 📍Excellent listening, written, and verbal communication skills. 📍Self-starter and who can handle multiple tasks in a fast-paced environment.

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