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Easygo Gaming
VIP Host - Mandarin Speaking
2 months ago | 303 views | 1 applications

VIP Host - Mandarin Speaking

Full-time
Melbourne

About the company

Easygo is the Australian powerhouse behind some of the world’s fastest growing online brands including Kick and Stake At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Job Summary

What you will do:

📍Initiating proactive relationship-building activities with key clients to maintain strong relationships across the Easygo brands 📍Provide VIP customers with industry-leading customer service and gaming experience 📍Articulating an extensive knowledge of our products which leads to resolving customer issues 📍Daily management and execution of one-on-one contact in response to customer touchpoints 📍Monitor VIP customer behaviors, interests, and trends to ensure that customer expectations are met 📍Make optimal use of communication tools such as chat room on site, email, telegram and any additional platforms required to engage with VIP players 📍6-day availability across the Australian time zone 📍Ability to manage 350 players

What you will bring:

📍Experience working in a customer service environment 📍Good interpersonal skills and the ability to communicate at all levels within the business are essential 📍Strong customer-centric attitude with an interest in the wagering industry 📍A willingness to learn harnessed with a proactive personality and a good work ethic are equally vital 📍The initiative to go above and beyond and act on opportunities in a timely manner 📍Demonstrated success in achieving KPI targets week on week and month on month 📍Client focused i.e. committed to delivering innovative solutions that are tailored specifically to clients needs 📍Ability to make timely and effective decisions 📍Ability to manage multiple projects at a time, under challenging circumstances 📍Meticulous attention to detail and the quality of work produced; ensuring excellence and always seeking ways to improve output 📍Drive and determination to continuously develop one’s own skills and competencies to assist the continued/ongoing growth and success of Easygo 📍Bilingual in English and Mandarin

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