About the company
Easygo is the Australian powerhouse behind some of the world’s fastest growing online brands including Kick and Stake At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.
Job Summary
What you will do:
📍Develop and maintain trusted relationships with new and existing high value clients to determine existing and future business needs 📍Understand the client’s objectives and decision-making process and forming long-term partnerships with individuals 📍Actively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship, ensuring all enquiries are followed through 📍Identify and grow opportunities within your client base and collaborate with the VIP to ensure maximum growth 📍Ensure the timely and successful delivery of products, in line with customer needs and objectives 📍Analysis of client behaviours and overall value to the business 📍Make optimal use of communication tools such as chat room on site, email, telegram and any additional platforms required to engage with VIP players 📍Collaborate with other departments to improve the overall customer experience. 📍Collaborate with VIP Manager, Supervisor and Senior hosts to contribute to team development goals.
What you will bring:
📍Minimum 1 year experience working in a customer service environment. 📍Excellent communication and writing skills are required. 📍Sports or Marketing Qualifications preferred but not required. 📍High level of global sports knowledge 📍Strong gambling knowledge 📍Cryptocurrency knowledge 📍Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom
