About the company
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Job Summary
What you’ll do
📍Act as the lead point of contact for any and all matters specific to the client's account. 📍Work closely with cross-functional departments in providing resolutions and recommendations for customer issues. 📍Handle daily customer concerns with detailed, polite, and empathetic communication to ensure customer retention. 📍Perform other related duties, and ad-hoc tasks as they may be required from time to time 📍Prepare weekly and monthly reports that track the team’s overall performance and identify pain points that can be improved. 📍Studying new product descriptions and communicating these with VIP clients 📍Plan and implement strategies to provide excellent customer experience. 📍Build, maintain, and strengthen relationships with VIP clients to drive engagement, satisfaction, and long-term retention. Increase trading volume and fee revenue by upselling services, identifying growth opportunities, and onboarding new VIP clients. 📍Collaborate with internal teams to help execute growth strategies aimed at expanding VIP client activity and enhancing wallet share.
What we expect from you
📍Bachelor’s degree in Computer Science,Management Engineering, Business Administration, Industrial Engineering, or Applied Corporate Management is preferred but not required. 📍Strong analytical skills and knowledge of Google Suite programs. 📍Strong verbal and written communication skills in both English and Filipino. 📍Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment. 📍Thinks fast under pressure and solves problems on the go without being overwhelmed. 📍Meticulous, detail-oriented, and able to work quickly with minimal supervision. 📍Has a track record for getting things done - drive, ownership, and execution are at the core of our culture. 📍Technical and crypto experience in any industry is a plus but not required. 📍Amenable to shifting schedule (morning, mid-shift and graveyard shifts)
Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.
