About the company
Nayax is a leading global fintech company founded in 2005 that offers a comprehensive solution to businesses around the world, aiming to improve their revenue and operational efficiency. Our vision is to create frictionless commerce experiences for both businesses and consumers, benefiting communities around the world. We value integrity, accountability, and honesty, values which are reflected in the way we work as we accompany our customers every step of the way on their road to success. Today, our global influence is reflected in our listing on both Nasdaq and the Tel Aviv Stock Exchange (TASE) and our 11 global offices with 1100 employees. Nayax Israel is our largest site, housing over 20 different departments and located in the prestigious Herzliya Hills, just a short drive north of Tel Aviv or a very short walk from the train station. Our open space offices accommodate our 500+ employees and when weāre not hard at work, you can find us enjoying an afternoon coffee on the balcony.
Job Summary
Key Responsibilities
šMonitor production systems, applications, and business processes in real time to ensure service availability and early issue detection. šDetect, analyze, and respond to technical incidents with a strong sense of urgency. šDiagnose issues across complex environments and drive resolution using structured troubleshooting. šCommunicate clearly and professionally with internal and external stakeholders during incidents via email and calls. šCollaborate closely with R&D, infrastructure, and support teams during incident investigation and resolution. šMaintain accurate incident documentation, logs, and handovers between shifts. šConfigure, improve, and maintain monitoring dashboards, alerts, and reports. šParticipate in post-incident reviews and contribute to continuous knowledge base improvements. šWork in a 24/7 shift rotation, including nights, weekends, and holidays.
Requirements
šStrong analytical and problem-solving skills. šAbility to investigate technical issues under pressure and make sound, data-driven decisions. šExcellent verbal and written communication skills in English. šHigh level of responsibility, ownership, and attention to detail. šAvailability for shift work (nights, weekends, holidays).
The future of finance is here ā whether youāre interested in blockchain, cryptocurrency, or remote web3 jobs, thereās a perfect role waiting for you.
