About the company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com , https://about.pypl.com and https://investor.pypl.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Job Summary
Responsibilities:
📍Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal. 📍Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs. 📍Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes. 📍Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success 📍Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands. 📍Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience. 📍Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities. 📍Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions. 📍Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence. 📍Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes. 📍Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives. 📍Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.
Qualifications:
📍Relevant experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention. 📍Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives. 📍A deep understanding of the DACH region of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage. 📍Proven success managing and growing accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts. 📍Expertise in building and maintaining strategic relationships including with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
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