RESPONSIBILITIES

📍Work with the support and engineering teams to troubleshoot and resolve complex software issues. 📍Manage and prioritize L3 support queue. 📍Participate in meetings with customers to check and fix software issues. 📍Reproduce issues by replicating complex customer environments as needed. In-depth knowledge of Windows and Linux operating systems is required, as well as being able to understand and extract information from them. 📍Analyze source code, internal architecture, and customer scenarios to identify root causes and assist engineering team in resolving issues. 📍Understand and be able to debug and code .NET languages. 📍Document issues and contribute to our internal team documentation. 📍Analyze performance issues that may arise along the data path in different environments. 📍Provide technical expertise in testing, deploying, and upgrading Redtrust software. 📍Participate in new product development, customer training, and other support related activities. 📍Be part of the 24/7 support service pool.

SKILLS AND QUALIFICATIONS

📍Demonstrable relevant experience in the enterprise software industry. 📍Strong background in .net programming environments. 📍Working knowledge of Cloud-based and On-premises environments. 📍Expert working knowledge in Windows and networking (TCP/IP). 📍Advanced analytical and problem-solving skills. 📍Strong technical background with excellent problem-solving and multi-tasking skills. 📍High availability and commitment to customers.