Key Responsibilities:

📍Strategic Ownership & Leadership 📍Lead and manage the end-to-end operations of KYC and KYB, aligning with regulatory standards and company objectives. 📍Provide clear direction, structure, and mentorship for the KYC/KYB team, ensuring high performance and accountability. 📍Develop a long-term strategy for KYC/KYB that supports business growth, operational scalability, and regulatory compliance. 📍Operational Execution & Optimization 📍Oversee both electronic and manual identity/document verification processes, ensuring speed, accuracy, and compliance. 📍Lead continuous process improvements to reduce turnaround times, eliminate bottlenecks, and improve user experience. 📍Monitor daily performance metrics, SLAs, and quality standards, and implement corrective actions as needed. 📍Compliance & Risk Alignment 📍Ensure strict compliance with BSP, AMLC, and other applicable regulatory requirements, particularly around Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). 📍Serve as a key operational stakeholder during audits, internal reviews, and regulatory inspections. 📍Proactively assess operational risks in the verification processes and work with Compliance to mitigate them. 📍Cross-Functional Collaboration 📍Partner with Product, Engineering, Risk, Compliance, and Payments teams to enhance verification tools, automate manual tasks, and streamline workflows. 📍Provide operational input during product planning and regulatory reviews to ensure processes remain compliant and scalable. 📍Collaborate closely with Compliance and Risk to align policies with front-line operations and ensure timely implementation of regulatory changes. 📍Team Development 📍Build and lead a high-performing KYC/KYB operations team with a culture of accountability, integrity, and continuous learning. 📍Develop training programs and SOPs to ensure consistent execution and team growth. 📍Foster team engagement and professional development through coaching, mentoring, and career pathing.

What We Expect From You:

📍Bachelor’s degree in Business, Finance, Management, or a related field (Master’s degree or certifications in Compliance or AML is a plus) 📍5+ years of experience in KYC, KYB, or Compliance Operations, with at least 3 years in a leadership or managerial role 📍Proven expertise in both electronic and manual verification of identification and business documents 📍Strong knowledge of BSP/AMLC KYC regulatory requirements and global compliance best practices

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