Job Overview

📍Support daily operations by ensuring system reliability and quickly resolving user issues 📍Resolve user issues quickly and effectively 📍Manage and secure devices, including updates, configurations, and inventory 📍Maintain and improve endpoint management via MDM tools (e.g. Kandji, Intune) 📍Fix recurring issues by improving existing tools, workflows, and configurations 📍Identify root causes of repeated problems and eliminate them through process updates 📍Tune SaaS, identity, and access systems for smoother, more secure operations 📍Streamline existing workflows to reduce friction and manual work 📍Design new systems and workflows to support growth and scalability 📍Build and automate user onboarding, access, and support workflows 📍Implement new tooling and processes that scale with the organization 📍Anticipate future needs and create adaptable, forward-looking solutions

About the Role

📍Experience managing modern SaaS applications such as Google Workspace, Zoom, Slack, Notion, and Airtable 📍Hands-on experience deploying and maintaining MDM tools to manage Windows, macOS, and Linux endpoints at scale 📍Strong general troubleshooting skills to diagnose, identify, and resolve technical issues 📍Skilled in setting up SSO integrations and provisioning automation using IdPs like Okta 📍Understanding and experience with domain management maintaining DNS records and updating nameservers 📍Deep expertise in Google Workspace administration, including advanced features such as email routing, DLP policies, and OAuth scopes

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