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D-ploy
IT Supporter
atĀ D-ploy
3 months ago | 384 views | Be the first one to apply

IT Supporter

Full-time
Switzerland

About the company

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customerā€˜s IT productivity and contribute to the organizationā€™s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Job Summary

Tasks and Responsibilities

šŸ“Contact person to address technical inquiries from our customers šŸ“Providing telephone support as the first level of customer assistance šŸ“Managing administrative tasks such as recording fault reports and providing initial feedback šŸ“Resolving more complex malfunctions as the second level, in collaboration with the first and second levels šŸ“Assisting with software and hardware malfunctions, either through telephone support or by finding remote access solutions šŸ“Working together with hardware suppliers and managing IT procurement šŸ“Conducting on-site visits to partners, such as transport companies šŸ“Serving as an internal contact person for IT infrastructure tasks, such as setting up laptops and installing printers šŸ“Managing warehouse operations, including delivery notes, orders, and inventory management šŸ“Working with various technologies, including Linux, Windows (clients and office applications), SSH on Unix, Exchange, MYSQL, and Switch VLAN configurations

Requirements

šŸ“Degree in Computer Science EFZ (System Engineering) and preferably have previous professional experience with the mentioned tasks and technologies šŸ“Ability to work independently, collaborate in a team, adaptability, persistence, and personal dedication šŸ“Excellent service orientation, administrative and organizational skills šŸ“Advantageous to have a valid driver's license category B šŸ“Proficient in Swiss German, good command of English, and basic comprehension of French

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