Tasks and Responsibilities

📍Contact person to address technical inquiries from our customers 📍Providing telephone support as the first level of customer assistance 📍Managing administrative tasks such as recording fault reports and providing initial feedback 📍Resolving more complex malfunctions as the second level, in collaboration with the first and second levels 📍Assisting with software and hardware malfunctions, either through telephone support or by finding remote access solutions 📍Working together with hardware suppliers and managing IT procurement 📍Conducting on-site visits to partners, such as transport companies 📍Serving as an internal contact person for IT infrastructure tasks, such as setting up laptops and installing printers 📍Managing warehouse operations, including delivery notes, orders, and inventory management 📍Working with various technologies, including Linux, Windows (clients and office applications), SSH on Unix, Exchange, MYSQL, and Switch VLAN configurations

Requirements

📍Degree in Computer Science EFZ (System Engineering) and preferably have previous professional experience with the mentioned tasks and technologies 📍Ability to work independently, collaborate in a team, adaptability, persistence, and personal dedication 📍Excellent service orientation, administrative and organizational skills 📍Advantageous to have a valid driver's license category B 📍Proficient in Swiss German, good command of English, and basic comprehension of French