About the company
Worldcoin is building the world's largest identity and financial network to serve as a public utility, giving ownership to everyone. We aim to create universal access to the global economy regardless of country or background, accelerating the transition to an economic future that welcomes and benefits every person on the planet.
Job Summary
Technical Support:
šAssist the user requests with tickets or hands-on support, troubleshoot issues, and provide timely resolutions for hardware, software, and network-related problems. šAssist with the setup, configuration, and maintenance of devices, including laptops, printers, and mobile devices. šExperience with any of the major MDM solutions like Kandji, Jamf Pro, Intune šUnderstanding of the principle of ADE and Apple Business Manager for device enrollment šProvide support for all the upcoming issues and requests coming from our main offices: i.e. Buenos Aires, other countries in LATAM, and San Francisco. šUpkeep our internal assets and track them accordingly using our Asset management system šHelp the team with administrative tasks like invoice collection, asset purchases, and proper inventorization. šAdminister and upkeep the video conferencing system using Neat as our main video conferencing technology šTake care of the Onboarding process for the LATAM and US region. Purchase hardware, accessories, and devices for your main office in Buenos Aires
User Training and Documentation:
šProvide training and guidance to users on the effective use of technology and software applications. šDevelop and maintain documentation for IT processes, procedures, and troubleshooting guides within our Notion workspace
