About the company
At Huron, weāre redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our clientās challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great workā¦together. Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Job Summary
Provide daily onsite and remote IT support via phone, chat, and email, ensuring timely resolution of user issues.
šTroubleshoot and resolve issues across Windows, macOS, iOS, and Android platforms, including applications, hardware, and peripherals. šPerform break/fix support and resolve technical issues promptly to minimize business disruption. šTroubleshoot and maintain network connectivity, including wireless, VPN, and remote access solutions. šBuild, configure, and deploy workstations for new users, as well as upgrade and maintain existing equipment. šMaintain and support local IT infrastructure, including servers, printers, and network devices, escalating complex issues as required. šManage IT asset inventory, including procurement tracking, maintenance, software licensing, and lifecycle management. šAssist with IT projects, system upgrades, office relocations, and technology rollouts. šEnsure all support activities are logged accurately in the IT ticketing system, including technical steps, resolution notes, and follow-up actions. šProvide training and guidance to end-users on IT systems, applications, and best practices. šMonitor and respond to alerts for system outages, backups, and performance issues to maintain high availability. šAssist in creating and maintaining IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles. šCollaborate with cross-functional teams to implement technology solutions and process improvements. šProactively identify recurring issues and recommend preventative measures to reduce support tickets. šOccasionally, participate in on-call rotations as needed to provide after-hours support.
Qualifications & Skills
šAssociateās degree in information technology, Computer Science, or related field (or equivalent work experience). š1+ years of relevant work experience. šExcellent communication skills, with the ability to convey technical information to non-technical users effectively. šProficiency with Windows OS and Microsoft Office products šCertifications such as CompTIA A+ or Microsoft Technology Associate (Preferred) šAbility to work independently and as part of a team.
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