About the company
At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together. Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Job Summary
Provide daily onsite and remote IT support via phone, chat, and email, ensuring timely resolution of user issues.
📍Troubleshoot and resolve issues across Windows, macOS, iOS, and Android platforms, including applications, hardware, and peripherals. 📍Perform break/fix support and resolve technical issues promptly to minimize business disruption. 📍Troubleshoot and maintain network connectivity, including wireless, VPN, and remote access solutions. 📍Build, configure, and deploy workstations for new users, as well as upgrade and maintain existing equipment. 📍Maintain and support local IT infrastructure, including servers, printers, and network devices, escalating complex issues as required. 📍Manage IT asset inventory, including procurement tracking, maintenance, software licensing, and lifecycle management. 📍Assist with IT projects, system upgrades, office relocations, and technology rollouts. 📍Ensure all support activities are logged accurately in the IT ticketing system, including technical steps, resolution notes, and follow-up actions. 📍Provide training and guidance to end-users on IT systems, applications, and best practices. 📍Monitor and respond to alerts for system outages, backups, and performance issues to maintain high availability. 📍Assist in creating and maintaining IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles. 📍Collaborate with cross-functional teams to implement technology solutions and process improvements. 📍Proactively identify recurring issues and recommend preventative measures to reduce support tickets. 📍Occasionally, participate in on-call rotations as needed to provide after-hours support.
Qualifications & Skills
📍Associate’s degree in information technology, Computer Science, or related field (or equivalent work experience). 📍1+ years of relevant work experience. 📍Excellent communication skills, with the ability to convey technical information to non-technical users effectively. 📍Proficiency with Windows OS and Microsoft Office products 📍Certifications such as CompTIA A+ or Microsoft Technology Associate (Preferred) 📍Ability to work independently and as part of a team.
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