About the company
Who We Are: Alpaca is a US California headquartered brokerage infrastructure technology company and self-clearing broker-dealer, delivering execution and custody solutions for Stocks, ETFs, Options, Cryptocurrencies, and more, and has raised over $170 million in funding. Amongst our subsidiaries, Alpaca is a licensed financial services company in multiple countries, and we serve hundreds of financial institutions globally such as broker-dealers, investment advisors, hedge funds, and crypto exchanges as well as millions of individual customers all over the world. Alpaca’s globally distributed team members bring in diverse experiences such as engineers, traders, and brokerage professionals to achieve our Mission of opening financial services to everyone on the planet. We are also deeply committed to open-source contributions and fostering a vibrant community. We will continue to enhance and improve our award-winning developer-friendly API and the brokerage infrastructure behind it.
Job Summary
Things You Get To Do:
📍Be the “Go-to-Person- for IT helpdesk requests 📍Diagnose and provide IT support for staff as required 📍Work with the HR and Security team to manage onboarding and offboarding activities 📍Set up and deploy laptops, devices, software, and other hardware 📍Assist with shipping and receiving of hardware assets 📍Manage MDM systems, including BYOD 📍Maintain the firm's inventory of all IT assets 📍Manage and secure endpoint devices at the direction of the Security Team 📍Provide training to staff on IT-related topics 📍Assist with change management and procurement activities 📍Other related duties as required
Who You Are (Must-Haves):
📍Excited about Alpaca’s mission and what we’re building 📍3+ years of experience in an IT support or helpdesk role 📍Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support 📍Experience with automation workflows, SSO configurations, and scalable onboarding processes 📍Good scripting skills with a drive for automation. 📍Proven experience managing enterprise SaaS platforms.
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