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Swan
IRA Onboarding Specialist
at Swan
7 months ago | 1111 views | Be the first one to apply

IRA Onboarding Specialist

Full-time
Remote

About the company

Swan is a leading Bitcoin-only financial services company supporting individuals and companies throughout their Bitcoin journey. We hire passionate Bitcoiners who want to work with a self-motivated and fully distributed startup team.

Job Summary

Your responsibilities

📍Guide/troubleshoot clients through the IRA transfer/rollover process ensuring end-to-end success 📍Answer IRA clients’ questions regarding transfers/rollovers, fees, retirement account types, etc 📍Thinking creatively around improving our onboarding process 📍Monitoring IRA transfers/rollovers, ensuring the transfers of funds are completed, following up, and being the client's point of contact throughout the process 📍Collaborating on projects to improve the overall clients’ IRA experience

Skills and experience that will help you succeed

📍Excellent communication skills, desire to own and lead a product from concept to execution 📍The ideal candidate is someone with strong attention to detail, knowledge of IRAs, and previous customer support experience 📍Desire to work in a fast paced start-up environment where you’ll have a lot of say in the product and a lot of responsibility 📍A true passion for Bitcoin as a world-changing innovation in money and freedom. We’re not a crypto or blockchain company. We don’t care if you’ve done any of those things in the past, but here we’re all about onboarding people into Bitcoin! 📍Required to work US Timezones (PST or EST)

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