About the company
Serotonin is the leading breakthrough marketing and communications partner for digital asset companies, working with the top businesses and entrepreneurs in the industry on brand positioning, media relations, content, growth marketing, and go-to-market strategy. We bring together a deep expertise in financial services, digital assets, and decentralizing technologies to help innovators tackle some of the biggest challenges facing business and society by building the next generation of products, services, and experiences.
Job Summary
Responsibilities
šEnsure timely delivery of client work, overseeing all aspects of strategic client accounts including project management, documentation, timelines, resource allocation, and profitability šLeverage PR expertise and deep knowledge of web3 media to craft impactful narratives, boost brand visibility, and foster authentic connections within Malaysia's local web3 community šCultivate and maintain relationships with local web3 media, industry leaders, and influencers to amplify reach šDevelop and refine a streamlined client operations process, from kickoff to project closure, collaborating closely with the APAC Marketing Director on project needs and execution šSet deadlines, update project management software, and follow up with internal and external teams to maintain operational efficiency šGuide team adherence to processes and timelines established by Serotonin, serving as the primary contact for client communications and issues šManage meeting logistics, including agendas, note-taking, follow-up actions, and regular updates on OKRs, KPIs, and quarterly reviews šDistribute key strategic documents to Marketing Directors or advisors and flag delivery issues to leadership for prompt resolution
Requirements
š3+ years of experience in client services operations within a marketing environment šAgency experience required, with a preference for PR or digital agencies šProficiency in the local language and strong fluency in English are essential for this role, given the need for precise translation and active communication with clients šActively engaged in the local web3 community, with demonstrable involvement šProven ability to develop and grow client relationships over time šSolid understanding of digital marketing, including SEO, paid media, CRO, and related areas šExperience in effectively supporting high-performing teams šExceptional communication skills