About the company
Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 30,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $2B and 20M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $55 billion in purchases each year. Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.
Job Summary
About the role:
Ramp is on a mission to help finance teams build healthier businesses. By reimagining technology for back office finance from the ground up, Ramp provides businesses of all sizes and at all stages with the essential tools to modernize finance operations and help their business thrive.
We are hiring Customer Experience Agents to be the voice of Ramp for thousands of customers — and direct line of contact when something goes wrong. This is a phone-first role: most of your day will be spent live on the line, solving problems quickly, building trust, and creating memorable experiences for our customers.
Responsibilities:
📍Serve as the first line of support for Ramp customers primarily over the phone, with additional coverage through email and chat. 📍Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking. 📍Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment. 📍Take ownership of escalations, ensuring tickets move forward through the appropriate internal teams. 📍Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows. 📍Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics. 📍Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Ramp improve and scale.
Requirements:
📍Comfort and confidence on the phone as your primary support channel. 📍Ability to work evenings, weekends, and some holidays. 📍Strong customer focus with empathy under pressure. 📍Excellent verbal and written communication. 📍Ability to quickly learn Ramp's platform and apply product knowledge. 📍Strong analytical and problem-solving skills. 📍Persistence in driving issues to resolution with internal teams. 📍High reliability and professionalism in live support environments. 📍Comfort working toward performance metrics in a results-driven role.
Nice-to-have: 📍Familiarity with AI-powered tools or workflow automation in customer support. 📍Comfort working in a high-growth or startup environment where processes evolve quickly. 📍Experience with Zendesk or other customer support platforms.
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