About the company
Serotonin is the leading breakthrough marketing and communications partner for digital asset companies, working with the top businesses and entrepreneurs in the industry on brand positioning, media relations, content, growth marketing, and go-to-market strategy. We bring together a deep expertise in financial services, digital assets, and decentralizing technologies to help innovators tackle some of the biggest challenges facing business and society by building the next generation of products, services, and experiences.
Job Summary
Responsibilities
šAnalyze and audit cross-functional workflows to identify automation and optimization opportunities. šResearch, evaluate, and implement cutting-edge AI tools (e.g., GPT-based systems, RPA, intelligent document processing) to enhance operations. šDesign, develop, and maintain intelligent workflows using low-code/no-code automation platforms and custom code where needed. šFine-tuning existing LLMs (e.g., GPT models) on internal data to improve performance on specific tasks like summarization, classification, or chatbot interactions. šIntegrate disparate systems via APIs to ensure seamless data flow and interoperability. šTranslate business requirements into scalable technical solutions that reduce friction and increase team velocity. šEstablish metrics and dashboards to monitor workflow performance, reliability, and ROI. šDocument all systems, integrations, and processes to ensure operational clarity and knowledge sharing. šTrain and support team leads in adopting new workflows and tools, ensuring long-term sustainability. šStay current on emerging AI and automation technologies and provide recommendations for continuous improvement.
Requirements
š2+ years in a workflow automation, systems engineering, or business process role, with a demonstrated focus on AI tools and technologies. šHands-on experience with AI-powered platforms (e.g., OpenAI, Zapier, Make, UiPath, Retool, LangChain, or similar). šProficiency in scripting languages such as Python or JavaScript, especially for building or customizing AI integrations. šStrong understanding of business process modeling, system architecture, and data flow. šProven ability to evaluate tools and technologies to solve operational challenges.
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