What You’ll Do:

📍Provide frontline support to end users experiencing issues with their digital identities on Web3 platforms. 📍Troubleshoot and resolve technical issues related to decentralized identity management systems, such as wallet integrations, authentication problems, and identity verification processes. 📍Guide users through setup, configuration, and usage of Web3 digital identity solutions. 📍Collaborate with cross-functional teams including developers, product managers, and customer support to escalate and resolve complex issues. 📍Document support processes, FAQs, and troubleshooting guides to assist users in self-service. 📍Stay updated with industry trends and advancements in Web3 technologies and digital identity solutions. 📍Provide user feedback to improve product usability, functionality, and performance.

What We’re Looking For:

📍Educated in Computer Science, Information Technology, or related field (or equivalent work experience). 📍Proven experience in a technical support role, preferably supporting decentralized applications (dApps), blockchain platforms, or Web3 technologies. 📍Strong understanding of digital identity concepts including, decentralized identifiers (DIDs), and verifiable credentials. 📍Familiarity with blockchain networks such as Bitcoin, Ethereum, or others, and experience with crypto wallets (e.g., Leather, Exverse, MetaMask, Etc). 📍Excellent troubleshooting and analytical skills with the ability to diagnose and resolve technical issues effectively. 📍Exceptional communication skills with the ability to convey complex technical concepts to non-technical users. 📍Proactive mindset with a strong commitment to customer satisfaction and continuous improvement. 📍Experience with documenting processes and creating user support materials.