Key Responsibilities:

📍Operational Leadership: 📍Develop and implement operational strategies, policies, and procedures to optimize productivity, efficiency, and quality across the agency. 📍Provide strategic guidance and leadership to department heads and operational teams, ensuring alignment with agency goals and objectives. 📍Foster a culture of continuous improvement, innovation, and excellence in operations, promoting best practices and identifying opportunities for enhancement. 📍Process Optimization: 📍Identify and evaluate operational bottlenecks, inefficiencies, and areas for improvement, and develop and implement solutions to enhance workflow and productivity. 📍Streamline and standardize operational processes, tools, and systems to drive consistency and efficiency across the agency. 📍Implement performance metrics and key performance indicators (KPIs) to track operational performance and drive data-informed decision-making. 📍Project Management: 📍Oversee project management processes and methodologies, ensuring projects are delivered on time, within budget, and to the highest quality standards. 📍Collaborate with project management and creative teams to establish project scopes, timelines, and resource allocation to maximize client satisfaction and agency profitability. 📍Monitor project progress, mitigate risks, and implement contingency plans to address any deviations from the plan. 📍Financial Management: 📍Collaborate with the finance department to develop and manage budgets, forecasts, and financial performance metrics related to operations. 📍Identify cost-saving opportunities, optimize resource allocation, and drive profitability across operations. 📍Ensure compliance with financial policies and procedures, as well as legal and regulatory requirements. 📍Team Development: 📍Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability, growth, and collaboration. 📍Facilitate training and professional development initiatives to enhance team members' skills and competencies. 📍Foster cross-functional collaboration and effective communication among teams to drive synergy and optimize operational outcomes.

Requirements:

📍Bachelor's degree in business administration, operations management, or a related field. MBA or advanced degree is a plus. 📍Proven experience in an operational leadership role within a creative agency or similar industry. 📍Strong understanding of agency operations, project management methodologies, and creative processes. 📍Demonstrated success in optimizing operational efficiency and implementing process improvements. 📍Excellent leadership and team management skills, with the ability to inspire and motivate teams to achieve common goals. 📍Strong business acumen and financial management skills, including budgeting and forecasting. 📍Exceptional problem-solving and decision-making abilities, with a strategic mindset. 📍Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders. 📍Proficiency in project management software and tools. 📍Deep understanding of web3 technologies is a bonus

Minimum Experience:

📍10+ years of experience in an operations leadership role, preferably in an agency environment.